Privacy Policy

Last updated: January 2025

1. Who we are

Moss Hotel is operated by Behrakis Group Hotel Pty Ltd (ABN 99 626 217 749), trading as Moss Hotel. Our principal address is 25 & 39 Salamanca Place, Hobart TAS 7004 Australia. References to "we", "us", or "our" in this policy refer to Moss Hotel and the Behrakis Group.

2. What information we collect

We collect personal information when you:

  • Submit an enquiry through our contact form (name, email address, phone number, room preference, travel dates, message)
  • Make a reservation through our booking partners (RMS Cloud, Booking.com) - governed by their respective privacy policies
  • Contact us by phone or email directly
  • Visit our website (browser type, IP address, pages visited, time on site - collected via analytics cookies)

3. How we use your information

We use personal information to:

  • Respond to enquiries and reservation requests
  • Process and manage bookings
  • Communicate relevant information about your stay (check-in details, special requests)
  • Send optional marketing communications (only with your consent, and you may unsubscribe at any time)
  • Improve our website and services through aggregated analytics
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-party services

Our website uses the following third-party services that may collect data:

  • Google Analytics - website usage analytics. Data is anonymised and aggregated. Google Privacy Policy
  • Google reCAPTCHA v3 - spam protection on our contact form. Google Privacy Policy
  • Google Maps - interactive map on our contact page. Google Privacy Policy
  • RMS Cloud and Booking.com - reservation management. When you make a booking through these platforms, their privacy policies apply.

5. Cookies

Our website uses cookies to:

  • Collect analytics data (Google Analytics - you may opt out via your browser settings or the Google Analytics Opt-out Browser Add-on)
  • Enable reCAPTCHA spam protection on forms
  • Store session preferences

You can disable cookies in your browser settings. Some site features may not function correctly without cookies.

6. Data retention

Enquiry form and booking data is retained for as long as reasonably required for guest service, legal, accounting, and operational purposes. Analytics data is aggregated and retained in anonymised form.

7. Your rights

Under the Australian Privacy Act 1988 (and, where applicable, the EU General Data Protection Regulation), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise these rights, contact us at hello@mosshotel.com.au or write to us at 39 Salamanca Place, Hobart TAS 7004.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS. Sensitive payment data is handled exclusively by our third-party booking platforms and is not stored on our servers.

9. Contact

If you have questions about this policy or our privacy practices, contact us:

We will respond to privacy enquiries within 30 days.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date of last update shown at the top. Continued use of this website after a policy update constitutes acceptance of the revised policy.