Terms & Conditions

1. Acceptance of terms

By accessing or using the Moss Hotel website at mosshotel.com.au, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not use this website. Moss Hotel is operated by Behrakis Group Hotel Pty Ltd (ABN 99 626 217 749), 25 & 39 Salamanca Place, Hobart TAS 7004 Australia.

2. Reservations and bookings

Reservations are processed through third-party platforms such as RMS Cloud and Booking.com, or directly with Moss Hotel where confirmed by our team. By making a reservation through these platforms or directly with us, you agree to the relevant terms and conditions in addition to the following:

• All room rates are in Australian Dollars (AUD) and inclusive of GST
• Rates shown on our website are indicative ranges. Confirmed pricing is provided at time of booking
• Rooms are subject to availability at time of booking
• A valid credit or debit card is required to hold a reservation

3. Cancellation policy

For direct bookings with Moss Hotel, our standard Flexible Rate cancellation policy applies:

• Flexible rate: Free cancellation up to 48 hours before check-in. Late cancellations or no-shows will incur a charge of one night's accommodation at the booked rate.

If you book through a third-party website, the cancellation terms are set by that platform and confirmed during booking and in your booking confirmation.

Cancellations must be made through the platform where the booking was made, or by contacting Moss Hotel directly if your booking was made with us.

4. Check-in and check-out

• Check-in: from 2:00 pm
• Check-out: by 10:00 am
• Early check-in may be available on request, subject to availability - no charge
• Late check-out until 12:00 pm may be available on request - $30 charge applies
• Photo ID is required at check-in

5. Website use

You may use this website for personal, non-commercial purposes only. You must not:

• Reproduce, distribute, or republish any content from this website without written permission
• Use this website in any way that could damage, disable, or impair the site or interfere with other users
• Attempt to gain unauthorised access to any part of the site or its associated systems
• Use automated tools to scrape or download content from this website

6. Intellectual property

All content on this website - including photography, text, the Moss Hotel brand identity, and the Note caption system - is the intellectual property of Moss Hotel and its collaborators (Circa Morris Nunn Architects, Studio Ongarato, individual photographers and artists). Unauthorised use is prohibited.

7. Limitation of liability

To the extent permitted by law, Moss Hotel is not liable for any loss or damage arising from your use of this website or your stay at the hotel, except where such liability cannot be excluded under Australian consumer law. Nothing in these terms limits your rights under the Australian Consumer Law where applicable.

8. External links

Our website contains links to third-party websites (restaurants, cultural institutions, booking platforms). These links are provided for convenience only. Moss Hotel is not responsible for the content, privacy practices, or reliability of linked sites.

9. Governing law

These terms are governed by the laws of Tasmania, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the Tasmanian courts.

10. Contact

If you have questions about these terms, contact us at hello@mosshotel.com.au or call 1300 772 270.